All orders are shipped via courier companies, we don't deliver to any PO box or parcel locker. All courier companies that work with us have their parcel pick-up agent shops near your places, you can find the tracking numbers of your orders on your account with our website. Using these tracking numbers or label numbers or con-note numbers, you can trace your parcels with courier companies directly or notify them to drop your order at the nearest parcel pick up agent shop.
Shipping is free for orders over $80 for Sydney & Melbourne Metropolitan Area customers, if your order is $80 or under, you will have to pay a little fee for shipping. If you live outside the two cities' metropolitan areas, you may also be eligible for free delivery to certain areas like Brisbane, Gold Coast, Canberra, Newcastle, Central Coast, Wollongong, Blue Mountain (Katoomba) and Gosford, if your order is over $149. Each city's Metropolitan Areas zoned for free shipping by BestNappies may be different from your understanding.
You can always use the shipping fee calculator on our site to your order's shipping fees.
BestNappies only accept our courier company's territory of Sydney and Melbourne metropolitan areas, which may be different from your understanding.
We also subcidize shipping fees for other major cities, like Adelaide, Perth, Hobart, Lanceston, Sunshine Coast, Cairns , Toowoomba, Townsville, Bendigo and Geelong. Shipping fees for all these areas and other areas will be payable according to the shipping weight and value calculated by our website.
Best Nappies will ship in-stock goods within 1-3 working days after the payment for the order has been received. Please be aware that Internet Banking payments may take up to 1-2 working day to be cleared. You will be contacted by us if there is any reason why your goods cannot be shipped out from our warehouse within the above time frames.
Best Nappies does not ship to international destinations.
Please allow 1-3 business days for your order to arrive. If you live in WA or any other remote areas from Sydney , please allow up to 10 business days for delivery. Contact us immediately for assistance if you do not receive your delivery within these time frames.
PLEASE BE AWARE THAT DELIVERY TIME MAY BE LONGER IN LATE NOVEMBER AND DECEMBER DUE TO THE CHRISTMAS RUSH.
(Couriers have many more deliveries than usual).
Before you complete your order, you can leave a delivery instruction note like "ATL please leave parcel at front door if nobody at home." if you do not want to wait for the deliveries at your place.
If you did not choose ATL, when your order is delivered for the first time, the courier driver will most likely leave a calling card in your mailbox. You can call the courier company to set up a time for their second delivery.
If you happen to be unavailable again for their 2nd delivery, you will have to pick up your order from their depot, or pay a fee to courier company directly for another re-delivery. PLEASE TRY TO AVOID THIS PAYABLE SERVICES.
Delivery address changing always incur an additional charge after pick up.
Any queries regarding your order and the delivery MUST be made within 2 working days after delivery, otherwise no claims will be accepted, except product quality, which should be submitted within 30days after your purchase.
If your orders are short supplied or mis-shipped, customers must keep all the cartons and all the items in original packaging, and send us requested pictures of them as evidences for your claim. BestNappies will not accept any claim which doesn't have these mentioned evidences. The shipping courier label image must be provided for your claim.